VLOG
Coordinating between Designer/Client & Staff is Critical!
Another Oldie but Goodie Video. The principles of this video are the same, whether you are in the upper end or more value oriented market segments. In order to maximize your showroom return on investment, it is about the details and customer experience. Stay tuned for updated showroom video examples.
Customer Service Strategy
Do not Outsource your Customers Happiness. In this customer service video we talk about taking responsibility for your order and finish details to the very end. The customer relies on you the designer to follow up on these details. No matter how busy you are, they do not care. If you need help hire a project manager.
Example of Kitchen Sales Coach’s Training
This video is an example of the typical training using my role play methodology. In order to keep the size down, this is only a partial example. Watch and contact me about training your Sales Designers.
Best Showroom Practices
Another Oldie but Goodie Video. The principles of this video are the same, whether you are in the upper end or more value oriented market segments. In order to maximize your showroom return on investment, it is about the details and customer experience. Stay tuned for updated showroom video examples.